Technothinksup Solutions Pvt Ltd | FAQ

Frequently Asked Questions

We have got Answers to all Your Tech and Non-tech Questions


IT Consultation

An IT consultant can help your business with various IT issues that you may be experiencing. Our experienced consultants have years of experience working with small and medium-sized businesses. Just because you’re a small business doesn’t mean you can’t benefit from an IT consultant. Only you can make the decision to choose an IT consultant. However, below are a few indications that it might be the right time to contact Technothinksup Solutions Pvt Ltd.
At Technothinksup Solutions Pvt Ltd, our goal is always to help your business grow and help you reach your goals by implementing IT systems that help support that objective. To do so, we take a very pragmatic approach to ensuring you have suitable systems in place. Our consultation process includes: Initial Consultation – During the initial consultation, our team will take the time to understand your business objectives and the strategies you’ve taken to achieve them. Evaluation – Next, our team will evaluate your existing systems and identify gaps in your IT systems. Recommendations – Once we know your objectives and the types of systems currently in place for your business, we will offer custom IT solutions for your business. Every company we work with is different, and our consultants recognize the need for diverse solutions for our clients. Implementation – Finally, we’ll begin to implement the IT solutions. Not only will we implement them, but we’ll also provide you administrative leaders with the proper training on these solutions to ensure you’re maximizing their value.
As your IT department, we will support anything your organization requires or already has in place. If you are looking for solutions, we have established relationships with many cloud solutions providers to bring the value you require. We also have our own set of solutions including: Cloud based file server and sharing Online Backup Patch management Managed Antivirus
Reporting is a result of proper IT management and systems. Here is a partial list of the dozens of reports available you. Network/Server up time Asset listing IT Health Patch Status Support issues by Category Support issues by staff member Antivirus Compliance Software Compliance
Simply put, Managed IT Services means become your IT Department. We manage all your IT process, support needs, hardware and software and become part of your management team. The services are bundled together to cover all aspects of IT.
Our running average is currently 30 minutes. We provide response times based on the Service Priority of the issue. You will have regular reports emailed to you showing you any and all data you will need. Our web portal also shows a full audit trail of our response and resolution.
Your outsourced I.T provider is a vital partner in your organization. As such, the relationship should not just be month to month. We have setup our relationships to be at least 1 year in duration. This allows for a thorough plan to be created and managed, while demonstrating overall value.
You will benefit from our “hybrid” Managed IT services model. We have many flat fee services available for you to provide budget surety, we combine this with a custom built block of hours for your service desk needs. We work with you to find the proper block of hours needed and leave you in a position to never “lose”. Unused hours will remain in the bank for you to use at any future date. In the event that you require more, we will ensure you have the same high quality service you expect while accounting for overages. Our reporting tools and management, allows us to see patterns of usage and work with you to find your true run rate. Our block hours model provides you with the best service as you need it, without the service concerns, surprises, and sustainability issues of other providers who offer “unlimited “ support plans. All other services are fixed fees. This combination of fixed fee services and a Help Desk catered to your needs provides the best and truest form of IT Department services. •Services Goals Want IT in “Cruise Control” Want to focus on their business, not IT issues Want “one stop shop” for any IT needs Accountability & Transparency in IT services and solutions Cost Effective solutions that bring value back to the business Viable long term solutions Mitigate downtime Sustainable IT Minimal “surprises”
Our service is delivered easily to each area of IT. Helpdesk is just an email, phone call or web visit away. Your calls are triaged and managed based on priority and impact. Regular services such as patch management, antivirus management and server maintenance are conducted on regular schedules with clear communications and minimal downtime. Projects and business changes are handled the same with project plans, detailed scope of work and time estimates as needed.
We are a fully managed, fully insured IT Department. We provide services that cover not only the reactive technical support, but the Management of your IT department. This combination of reactive and proactive technical services protects your business at every level. Our services are a la carte, where you can pick and choose what you would like us to do and how much. We provide a full time outsourced IT Department to serve you with all aspects of IT: Helpdesk, Online Backup, Disaster Recovery, Procurement, IT Consulting, IT Management and reporting. You are assigned an Account Manager, who is there to oversee your satisfaction and is your advocate within Technothinksup Solutions Pvt Ltd.
A simple call with Technothinksup Solutions Pvt Ltd will determine if we are a match. During this call we will review your needs and how we will approach them. If you like what we have to say, we will arrange for a free site assessment at your offices. It’s that simple.
Our information technology consultants bring a technical skills set that can be invaluable to the core of your business. Among the deliverables a consultant can accomplish: Help define the scope of your project Plan and manage the time schedule and resources Define and analyze software, hardware and network requirements Help purchase and implement new systems Handle design, testing, installation and training processes
No. Our clients range in size from start-ups to Fortune 500 companies. In fact, hiring the right consultant just might help you increase your business productivity and efficiency.
Our staff will work with your managers to understand your goals, determine requirements and processes to match your company with a professional who is best suited to help you achieve your expectations. We do not take a cookie-cutter approach to assigning a consultant to team of consultants.
No, it depends on your requirements. You can hire a consultant for one day or for a project that spans one year and beyond.
A consultant can bring a specific set of expert experience and knowledge that are needed to complete a complex project; experience and knowledge that may not currently exist among your team members. With a consultant, focus and dedication is immediately put forth to your project from day one, which can result in the completion of a project quickly and efficiently.
Technothinksup Solutions Pvt Ltd is there to supplement your in-house staff, not replace it. The Technothinksup Solutions Pvt Ltd Team can help with the needs assessment do the research on the products and services needs to meet those needs, and to help with the implementation of those products and services. Technothinksup Solutions Pvt Ltd is there to help with those projects that you either do not have the time to do or do not quite feel is in your comfort level.
At times, the Technothinksup Solutions Pvt Ltd Team may come to you with more than one solution for your IT needs. When this is the case, we will help educate you on the pros and cons of each solution and help you make an informed decision that will give you the best solution for your long-term needs.
Technothinksup Solutions Pvt Ltd provides IT consulting, products, and services for customers throughout the West. The Technothinksup Solutions Pvt Ltd Team discuss your business needs and provide IT recommendations to help you meet or exceed your business goals. Next, Technothinksup helps you purchase hardware and software at the best price to you. Finally, Technothinksup can provide technical services to install and maintain your information technology investment.
Technothinksup Solutions Pvt Ltd knows and understands your organization’s technology needs. With the IT landscape rapidly and constantly changing, your organization needs implement the best technology for your company today and the best technology for your company tomorrow. Technothinksup researches the best technology and brings you the right IT solutions, at the right time, and at the right value. Technothinksup helps you plan, purchase, install, and maintain your company’s Information Systems. Technothinksup Solutions Pvt Ltd provides everything on your network from end-user devices to connections to the internet and everything in between.


Copyright © 2023 Technothinksup. All Rights Reserved.